P&O Changes Gratuity Policy

P&O cruises, a subsidiary of Carnival announced today that they will not only require prepayment of gratuities (as other cruise lines do) but they will also make the amount of gratuity a cruise staff member receives dependent on their rating based on a customer survey. If applied well, this could further improve the customer service levels for most travelers. However, it is possible that a cruise staff member who feels that they have already lost a chunk of tips due to an anticipated low score could really become a jerk.